Head of Operations

Head of Operations

Heimstaden is a leading European residential real estate company with more than 114,000 homes across ten European countries and an approx. property value of SEK 180 billion. We acquire, develop, and manage properties with an evergreen perspective, and every day our 1,600 people create value for owners and Friendly Homes for customers, guided by our values – Dare, Care, Share.

We are looking for a Head of Operations to lead our Norwegian business to ensure we deliver high customer satisfaction, while also providing an excellent happiness and life quality at work for our people.

What we offer

We are the fastest growing residential real estate company in Europe. You will work with a strong local mandate,  whilst having the support of an international organisation to ensure you can operate and develop best-in-class work processes. You will lead a dedicated and experienced team with colleagues that are passionate for doing everything today better than yesterday. In addition you will operate in an industry where you literally can make the world a better place as we have an ambitious agenda when it comes to social and environmental sustainability.

Your responsibilities are 

• Hands-on lead and develop the day-to-day operations in Norway with approx. 110 employees ensuring efficient and high quality output.
• Assume responsibility for Heimstaden being renowned for excellent customer service and high occupancy levels.
• Operate best-in class rental process with a commercial mindset in a highly competitive market.
• Lead, engage, develop and enthuse the local team. Work with continuous development and build a culture that reflects our values, Dare, Care, Share to build a Friendly Workplace.
• Assume full PnL responsibility for operations. Ensure timely and accurate budgeting, reporting and follow-up in accordance with group policies, guidelines as well as any external regulations and laws.
• Partake in operations group management and take the overall perspective to improve the operations as a whole.
• Actively drive our business forward, challenging yourself and the group with initiatives in the digital arena, helping us work more effectively with increased quality.
• Deliver on KPI:s related to our strategic pillars Customer Centred, Friendly Workplace, Efficient & Innovative Operations and Commercially Outstanding

Recommended qualifications to succeed in this role

• Minimum 7 years from working in similar roles with personnel and larger budget responsibility in an international company.
• Relevant background from within real estate (housing or commercial), hotel/hospitality, energy sector or services
• Solid financial knowledge and skills and a proven successful track record from build-up/change assignments with positive results (increased income/margins/effectiveness/culture change/cost cutting etc.)
• Experience from working in a fast entrepreneurial environment in a multinational setting and are used to navigating in a matrix structure

As a person you are

proactive and driven with a high analytical ability. Things move quickly in Heimstaden and you need that smartness to stay on top. At the same time, you need to be hands-on and like to be on the ground but without losing focus on the overall strategy and objectives. You need to dare challenge and try new ways of working and have integrity to speak your mind. You are competitive and like to win but in a team with a We before Me mentality.  You are a skilled communicator with the ability to enthuse, motivate and create followers at all levels in an organisation. You enjoy creating order from chaos and appreciate an environment where you create the structure rather than operating in it.

Sounds interesting? Contact us if you have questions, or apply today.